NEED
HELP?
The spikes are supposed to be mean. The app isn’t. Start with the quick fixes below or email us directly.
The iPhone app won’t open
- Close DON’T JUMP and open it again.
- Restart your iPhone.
- Install the newest available app update and iOS update.
- Make sure the phone has free storage.
The web game won’t start
- Use a current version of Safari, Chrome, Edge, or Firefox.
- Reload the page once.
- Disable strict content blockers for this site if the game stays blank.
- Make sure JavaScript and local browser storage are enabled.
No sound, music, or haptics
Check the game’s Settings, your iPhone volume, Silent Mode, and Focus settings. Browsers wait for your first tap before allowing audio. Haptics also depend on the device and iOS settings.
Rewarded ad won’t load
Rewarded ads are optional and require an internet connection. Ad availability can vary by location and time. Return to the game, check your connection, and try again later. Closing an ad before the reward is earned will not skip the level.
Ad privacy choices
In the iPhone app, open Settings → AD CONSENT OPTIONS to reopen an available Google privacy form. This version does not display Apple’s tracking-permission prompt. See the Privacy Policy for details.
Controls
iPhone or tablet: Tap the game to jump. Use the pause button for options.
Desktop web: Space, click, or tap to jump. Escape pauses. M toggles sound.
Progress and saves
Progress is stored locally on the device. Clearing website data, using private browsing, deleting the app, or switching devices or browsers may remove or hide progress. The current version does not use a DON’T JUMP account or cloud save.
Report a problem
Email eric@teeter.com. Please include your iPhone model or browser, iOS or operating-system version, DON’T JUMP app version, level number, and what happened immediately before the problem. A screenshot is helpful when possible.